Privacy Policy

Last updated: January 29, 2026

1. Introduction

Flow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management service at myflow.bot and app.myflow.bot (the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, and password when you create an account.
  • CRM Data: Contacts, companies, projects, tasks, notes, and time entries you add to the Service.
  • Integration Data: Data from third-party services you connect, such as Google Calendar events, Calendly bookings, and meeting transcripts.
  • Payment Information: Billing details processed securely through our payment provider.

2.2 Information Collected Automatically

  • Usage Data: How you interact with the Service, features used, and actions taken.
  • Device Information: Browser type, operating system, and device identifiers.
  • Log Data: IP address, access times, and pages viewed.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send administrative messages, updates, and security alerts
  • Respond to your comments, questions, and support requests
  • Analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues and fraud

4. AI and Data Processing

Flow uses artificial intelligence to help automate CRM tasks. When you use AI features:

  • Your data may be processed by AI models to extract insights, create summaries, or automate actions.
  • We do not use your data to train AI models.
  • AI-generated content is clearly attributed in the Service.
  • You can disable AI features at any time in your settings.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third parties that help us operate the Service (hosting, analytics, email delivery).
  • Integrations: Third-party services you explicitly connect to your account.
  • Legal Requirements: When required by law or to protect our rights and safety.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Regular security assessments and monitoring
  • Access controls and authentication requirements
  • Secure data centers with physical security measures

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Deleted data is permanently removed within 30 days, except where retention is required by law.

8. Your Rights

You have the right to:

  • Access: Request a copy of your personal data.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your account and data.
  • Export: Download your data in a portable format.
  • Withdraw Consent: Opt out of optional data processing.

To exercise these rights, contact us at privacy@myflow.bot.

9. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies for advertising purposes.

10. Children's Privacy

The Service is not intended for users under 16 years of age. We do not knowingly collect information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: privacy@myflow.bot